In your high school days, you probably spent a lot of time worrying about your reputation—especially what your classmates said about you. As traumatic as those experiences may have been, it’s a fact of life that what someone else says can have a big impact on how you’re perceived by a large group of people. And that’s especially true in the realm of digital business.
These days, there are many elements that can influence your online reputation, from the content you share on your website to what customers say about you on review sites. It’s essential that you know exactly what people are saying about your company, as this can have a big impact on your business. Even though technology has changed, customers still view word of mouth as the most reliable source of information about a company—for good and bad. After all, while good reviews can easily attract new customers to your business, a negative review can drive customers away—especially if you don’t address the complaint.
Unfortunately, managing your online reputation can be a time-consuming endeavor as you search for positive and negative comments about your business and find ways to appropriately address them. That’s where Birdeye steps in! We offer a comprehensive reputation management platform to help you keep track of what others are saying about your brand. By providing you with notifications and summaries of online reviews and comments, we’ll help you take action and improve your reputation.